Representative, Support Services

Description

Hey there! We’re Acclara.

As a remote-first workforce with team members in all 50 states, we’re a unique group of strategists, technologists, and service providers—all united in serving our partners to deliver the best care to their patients, helping build even healthier communities for us all to live and work in.

We bring our one-of-a-kind selves to work each day, and we welcome (and want) you to do the same. Coffee connoisseurs, moms and dads, runners, animal lovers, adventurists—the list goes on—we all came to make a difference, and we stay because we’ve found a place where we don’t have to do it alone.

Our team’s work is fueled by our CORE values of Commitment, Outcomes, Respect, and Empowerment. They’re the “how” behind what we do, guiding our actions as we aim to change the way technology and services come together.

The Role

The Support Services Representative is responsible for clerical and administrative functions that support production staff, allowing them to concentrate their work efforts to be more efficient and effective in the work they perform for our clients and Acclara. This agent will perform a detailed review of accounts to determine if support review is valid. They will be responsible for reviewing insurance documents, verifying eligibility, and attaching coverage in billing system to bill. They will be responsible for maintaining an average daily production of 40-60 accounts.

What You’ll Do

Responsible for opening, sorting, batching, date stamping, and distributing all incoming correspondence according to department requirements. Mail refund checks, patient letters and other documents/correspondence.   Prepping charge documents received from client sources (i.e., file transfer program, EMR, courier)Responsible for accurately scanning documents.  Complies with naming conventions that ensure documents can be located. Audits batches to ensure scanning accuracy.   May document in patient accounts/invoices as assigned, such as, all claims mailed to Health Plans.   Responsible for locating and accurately matching up claims to medical documentation and mailing to requisite payer. Obtains medical records from the hospitals/clients.   Request clinical reports from clients as needed. Performs lower level WQ edits, registrations, and bad address updates.   Locates and copies Explanation of Benefits required for third party billing.    Reconciles patient payment batches and prepares correspondence for data entry.   Maintains copiers and resolves issues if possible. Submits repair tickets as needed. May perform receptionist duties.   Other duties as assigned. 

What We’re Looking For

High school diploma or equivalent. Familiar with Internet Explorer, Microsoft Outlook, Word, and Excel.    Computer literate, able to use basic functions of a computer. Excellent customer services skills. Ability to read, understand and follow verbal and/or written instructions.   Must have strong written and verbal skills to communicate effectively with all levels of the organization. Ability to perform under pressure in a calm manner. Possess excellent problem resolution and time management skills. Work in a fast-paced environment handling multiple tasks.  Able to sort and file correctly by alphabetic or numeric systems, use ten key and FAX machine.  

Preferred Qualifications

1 + year previous clerical/customer service experienceKnowledge of revenue cycle concepts

How We Take Care of Our Team Members

Remote-first workplace, with opportunities to work on-site in certain locationsComprehensive medical, dental, and vision coverageParental leave401K with company matchCompany-paid life insurance, short-term disability, and long-term disabilityPaid time off and holidays

Pay Range: $16.33 - $19.00

This compensation range is a reasonable estimate that extends from the lowest to the highest pay Acclara in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Acclara may ultimately pay more or less than the posted range as permitted by law.

Diversity, Equity, and Inclusion Matter

At Acclara, you’re invited to bring more of yourself to work—not less. Your background, your culture, and your personal experiences are all important pieces of the authentic you, and we honor that. Connection is created when we show up.

Acclara, an R1 company, is dedicated to the fundamentals of equal employment opportunity. Acclara’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, Acclara is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you need reasonable accommodation due to a disability for any part of the interview process, please contact [email protected].

Visa Sponsorship is not available at this time.

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