Senior Client Coordinator / Administrative Assistant

Acumen Learning is the premier business partner that 34 of the Fortune 50 have turned to for their highly customized business acumen training programs. We help companies build strategic alignment and engagement at every level of an organization through award-winning business acumen training solutions. Our driven culture is both customer and team-focused. SummaryWe are looking for a Senior Client Coordinator who will interact with customers in a professional and strategic manner to build relationships and help provide solutions for their business acumen needs. This position will also work with COO on special projects, webinars, operation initiatives, etc. It is pertinent that this professional is self-driven, detail oriented, and tenacious, yet comfortable working within a team structure. Essential Duties & Responsibilities Must possess strong communication, coordination, and strategic planning skills. This position will communicate directly with clients for regular check-in meetings, schedule training classes, gather session logistics, pre and post class follow up and independently complete action items.

This is an in-office position. The candidate will work with internal team members (Consultants, Client Partners, and Operations team) to help develop customer-facing processes, anticipate customer needs, and provide exceptional customer experiences. The candidate will play a pivotal role in helping the company achieve its revenue goals. The candidate will also act as the point of contact and communicate project status adequately to all internal and external stakeholders.

In addition to the above, the Senior Client Coordinator is responsible for working with the COO on special projects, webinars, operation initiatives, etc. The coordinator also leads logistics meetings with operations team members, including shipping, client coordinators, and travel. The coordinator works with the COO to schedule operations meetings, oversees the successful implementation of action items, and helps improve internal processes and systems. Professional Qualifications8-10 years of client coordination/project management experience preferredBachelor's degree preferredProficiency in Microsoft Office Suite products (Word, Excel, Windows) requiredProficiency in virtual platforms e.g., Zoom, MS Teams, WebEx, Google SuiteContract writing, reviewing, and experience with SOWs and MSAs Critical Skills & AttributesSolid organizational skills, including attention to detail and multitasking skillsStrong interpersonal communication skills (verbal and written)Strategic planning and process skillsStrong work ethic and desire to work within a team-oriented environmentUpbeat, energetic, adaptable Striving to learn and develop professionally