Customer Experience Representative
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Role & Company Overview
📋 Role Overview & Responsibilities
We are currently seeking a dedicated individual to join our client as a Customer Experience Representative in the distribution industry. This is a temp-to-hire position with an immediate start date, offering flexible hours Monday through Friday, either from 8:00 AM to 5:00 PM or 8:30 AM to 5:30 PM. The pay rate ranges from $20 to $23 per hour, and the dress code is business casual. If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.
Job Summary
The Customer Experience Representative plays a pivotal role in ensuring customer satisfaction by processing orders, resolving inquiries related to credits, returns, and warranties, and serving as an inside sales support account manager for the designated region. This position requires a strong focus on customer service and the ability to effectively communicate with clients while maintaining a deep understanding of the company's products and services.
Must Have
Experience: 2+ years of customer service experience in a front-line call center and order processing role within a product-based environment. Education: Bachelor's Degree preferred. Software: Proficiency in CRM systems and MS Office suite.
Essential Duties & Responsibilities
Communicate with customers through inbound and outbound calls to address inquiries and provide assistance. Understand and assess customers' needs, offering appropriate solutions and information. Answer questions from potential customers and follow up with additional information via email. Process customer orders accurately and efficiently. Maintain up-to-date knowledge of products, services, and company policies while developing and maintaining a database of current and potential customers.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal
employment opportunities (EEO) to all employees and applicants for employment without
regard to race, color, religion, gender, sexual orientation, national origin, age, disability,
genetic information, marital status, amnesty, or status as a covered veteran in
accordance with applicable federal, state and local laws. Addison Group complies with
applicable state and local laws governing non-discrimination in employment in every
location in which the company has facilities. Reasonable accommodation is available for
qualified individuals with disabilities, upon request
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Highland Park, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
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