A
Role & Company Overview
Employer
Addison Group
Location / Model
Houston, TX
Employment
Full-Time
Recruitment Type
Direct to HR Pipeline
Industry
General
Company Size
Headquarters
United States
Visa & Sponsorship
Global Talent Consideration
📋 Role Overview & Responsibilities
Looking for an Entry Level Desktop Support Technician in the Houston area willing to go onsite
- Job Description:Respond to more complex support tickets and inquiries that have been escalated from Level 1 helpdesk.
- Work with key stakeholders across different business segments to understand their needs and provide technical solutions.
- Troubleshoot moderate to complex hardware, software, network, and operating system issues.
- Lead small projects to improve IT operations and systems.
- Collaborate with various groups to understand their technology needs and challenges.
- Take ownership of issues to ensure timely resolution according to SLA.Analyze, diagnose, and resolve moderately complex end-user problems.
- Provide remote support for systems and applications.
- Expedite issue resolution by coordinating with team members and management.
- Accurately document details of issues, troubleshooting, and resolutions.
- Maintain knowledge base articles to assist other technicians.
- Identify appropriate assignment groups and transfer tickets accordingly.
- Provide on-call support during non-business hours when needed.
- Be able to travel to other local offices within the region when needed to provide on-site support.
Qualifications:Associate's degree in IT or equivalent work experience.1-2 years of helpdesk and desktop support experience. Experience troubleshooting common hardware, software, network, and OS issues. Knowledge of managing Windows 10/11 environments. Understanding of basic server technology and Active Directory. Strong problem solving and troubleshooting skills. Excellent written and verbal communication abilities. Detail-oriented with strong documentation skills. Ability to meet physical demands of role. Desire to continuously expand your technical knowledge. Experience working with ticket management systems (FreshService experience a plus).
Frequently Asked Questions
How do I apply for the Desktop Support Specialist position at Addison Group? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Addison Group without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Houston, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
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