Intermediate Account Manager- Retirement

Provide outstanding customer service with daily retirement plan administration by responding to inquiries, researching and providing resolution to customers. Utilize excellent client service skills by partnering with Client Executives and internal partners to enhance customer relationships and satisfaction.

Responsibilities

• Under minimal supervision, provide support for daily administration of retirement plans.
• Identify customer expectations and develop a strong working relationship.
• Coordinate with manager to research issues and negotiate problem resolution.
• Develop and foster proactive, positive relationships with clients, financial professionals and internal service teams to ensure client retention, growth of the client service block and profitability for stakeholders.
• Provide prompt, accurate and consistent information that meets or exceeds quality metrics.
• Recognize and communicate possible improvements to management.
• Collaborate with internal partners to address client needs, develop and maintain action plans, and consult on products, services, and capabilities to successfully arrive at solutions for retaining clients and resolving complex client issues.
• Demonstrate general knowledge of recordkeeping, outsourcing and processing capabilities.
• Attend training to obtain functional retirement plan knowledge such as various plan design, plan specific requirements (life insurance, SDA’s, outside assets, stock, outsourcing, etc.).
• Gather data from multiple systems to interpret, trouble-shoot and resolve problems with limited management assistance.
• Lead effective/strategic client meetings either face-to-face or via conference call.
• Assist with mentoring new account managers.

Qualifications

Bachelor’s degree in a business field or equivalent education/experienceThree years of customer relationship experience, including one year of retirement or financial services industry experienceKnowledge of daily administration of retirement plansExcellent relationship management and ability to communicate with clients in a professional manner, orally and in writingEffective presentation, influence and negotiation skillsAbility to align behaviors and work to Transamerica’s Future Fit Culture, which includes Acting as One, Accountability, Agility, and Customer CentricityProficiency using MS Office tools, including Excel

Preferred Qualifications

ASPPA designations (e.g. RPF, QKA) and/or related certificationsKnowledge of internal systems (P3, Workplace Platform, AQT, etc.)Knowledge of Salesforce

Working Conditions

Remote EnvironmentMay travel (up to 10%) for client meetings and sales presentation finals

Compensation

• *Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The Salary for this position generally ranges between $44,500-$60,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

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