HR Assistant (Memphis, TN)

HR/Field Operations Assistant - Memphis, TN

Compensation: $20.19 per hour + monthly bonus potential up to $333Hours: Monday – Friday, 8:00am to 5:00pm

Job SummaryThe HR/Operations Assistant is responsible for ensuring our contract employees and clients receive the highest level of service and support. They lead the charge from the time a job offer is accepted through the day a contractor starts their new role.

Key ResponsibilitiesContractor OnboardingProvide world class customer service in every interaction to ensure a quality candidate experienceEnsure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance processDocument all candidate/contractor touchpoints and communicate updates in a timely mannerCoordinate contractor orientations, I9s, and other onboarding requirements within the local field officeProvide pre-employment documents and screen requirements to the candidate for review and signatureAttend office meetings to help communicate onboarding statuses as neededEnter and manage background, drug testing and medical screening process for contractors

Lifecycle ManagementServe as contact for contractor questions, and facilitate communication amongst different departments to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolutionPartner with corporate office to update contractor records for address updates, direct deposit changes, etc. Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution

Operational Support Activities Provide outstanding front office customer service (telephone and reception area)Partner with talent acquisition to manage internal onboarding for all internal hiring, including I-9 and onboarding paperwork completion, setting up desk, etc. Asset distribution and collection for new internal hires and terminationsMaintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questionsOrder, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

CompetenciesExcellent written/oral communication and interpersonal skillsAbility to tackle complex issues and develop innovative, practical solutionsAction and detail oriented; able to prioritize while handling multiple tasksExcellent time management and focus on deadlines and goalsEffectively build relationships with all internal partners

Qualifications2 + years’ experience in a customer service-related positionAssociates degree or two years of applicable experience in customer serviceBA/BS degree in Human Resources, Business, and Accounting preferred