IT Manager, Central Services

Position Overview

In this position, you will manage a talented IT team across the ARKA organization, responsible for the implementation, migration, maintenance, and support of system applications and network infrastructure. As a hands-on manager, you will utilize your expertise to design and develop scalable, maintainable, and high availability technical solutions that meet business objectives across multiple environments.

Responsibilities

• Leadership and direction of the systems, network, and database team as it relates to day-to-day operations, while identifying and providing a long-term vision related to department and business initiatives.
• Management and prioritization of a substantial and diverse workload with ever-changing priorities.
• Motivate, mentor and train team members with varying levels of expertise, while identifying areas of individual growth and development.
• Establish and maintain effective cross-functional relationships at all levels throughout the organization.
• Ensure IT compliance is maintained with per organizational requirements.
• Ensure the rollout of system, network and cloud infrastructure is communicated in advance and clearly to the end-user community as required.
• Provide hands-on escalated support and jump in to assist team as required.
• May occasionally necessitate off-hours support to coordinate problem resolution and maintain continuous operation.

Education Requirements

Bachelor's degree in Information Technology or related subject or equivalent experience.

Experience Required

8+ years’ of hands-on system and/or network administration, with 0-3 years of direct team management. Proven experience in leading, motivating, coaching, and training others. Strong prioritization and organization skills with the ability to manage multiple projects concurrently while maintaining a high degree of flexibility. Ability to communicate and present clear, concise objectives to all levels of the organization while identifying and sharing risks and opportunities. Proven experience in understanding system and network protocols within a highly regulated environment. Demonstrated hands-on experience with various system applications, network, and cloud infrastructure with proven success in implementation across the enterprise including:Microsoft and other Cloud environments (GCC High preferred). Enterprise systems including VMWare, Windows, Linux and NetAppMonitoring, diagnostic, analytic and administration tools including Manage EngineSystem integrations and automation tools including DUO, Powershell and SAML via Microsoft AzurePatching tools and monitoring toolsSecurity tools deployment such as MS DefenderNetworking tools such as Palo Alto and CiscoEngineering Tools deployment (PLM, MES, etc…)Ability to draft and write reports to show KPIs such as uptime, SLDC, and patching results. CompTIA Security+ required or obtained within first 6 months.

EHS/Environmental Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Applicants are invited to apply for a reasonable accommodation to perform the essential duties of the job. To apply, send a request to staffing@arka.org or contact 203-797-5000 and press 2 for Human Resources.

Collaborating with world class experts, you will have the opportunity to develop innovative solutions in fulfillment of our customers’ requirements. We believe in our mission, and we believe in supporting our employees. We offer policies and programs that provide opportunities for continual learning, career growth and work/life balance along with a full suite of health and welfare benefits.

Employment with any of the ARKA Group companies in the US is contingent upon satisfactory completion of several pre-employment requirements to include a credit check, background check and drug screen.

Due to contract requirements, US citizenship is required. Additionally, if you are a dual citizen (a citizen of the US and another country), the Company must obtain approval for you to have access to the information required for this position. You will not be able to begin employment until such approval is obtained and this may take several months.

Position requires the ability to obtain and maintain a US Government Security Clearance. For your information, here is the form the government requires to begin the process of obtaining a clearance: https://www.opm.gov/forms/pdf_fill/sf86.pdf

No visa sponsorship is available for this position.

ARKA Group L.P. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.