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Role & Company Overview
Employer
Axiom Path
Location / Model
Alpharetta, GA
Employment
Full-Time
Recruitment Type
Direct to HR Pipeline
Industry
General
Company Size
Headquarters
United States
Visa & Sponsorship
Global Talent Consideration
📋 Role Overview & Responsibilities
Qualifications• 1-2 years’ experience in a 24x7 data center environment• Must have a high school diploma or equivalency• Years Of Related Experience• Years of experience < 1 year• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Responsibilities• This role will work 6pm to 6am for 7 days on and 7 days off• They monitor, identify, troubleshoot and escalate customer-facing issues within the Data Center escalation structure for servers, databases, and applications• The Data Center Tech utilizes automated scripts, monitoring systems, and written procedures to run the day to day operation of lottery systems• These operations include compiling and printing system status reports, processing draws, and nightly processing• On the job training will be provided to support proprietary system• Provide 1st and 2nd level support by troubleshooting, analyzing and resolving most incidents• Operates and monitors Windows Server and Linux based systems using established procedures• Monitor production environment and troubleshoot critical issues and escalate, if needed• Utilizes incident management ticketing systems to report and document issues• Communicate via phone and electronic notification for escalation of major issues and critical events• Initiate and assist on troubleshooting conference calls• Completes shift checklists and status reports as required• Perform basic networking troubleshooting• Perform system processing utilizing established tools and procedures• Respond to inquiries and requests for assistance from Lottery customers via email and/or inbound calls
Frequently Asked Questions
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Click the “Apply for this Position” button on this page to submit your application directly to Axiom Path without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Alpharetta, GA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
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