Operations Billing Analyst
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Role & Company Overview
📋 Role Overview & Responsibilities
We are currently recruiting for a Billing Operations Analyst in Atlanta, GA (Dunwoody / Sandy Springs area). Hybrid schedule. The Billing Operations Analyst will manage the daily billing operations and monitor billing operational processes to ensure optimal performance and will identify and initiate changes to those processes as opportunities arise or emerging issues dictate. 70K – 80K Base + Bonus + Benefits Package
Responsibilities:Serve as a subject matter expert in all transactions that have billing implications within our policy administration and billing (One Shield) platform. Provide guidance and insights on issues and risks as well as solutions. Partner with IT, Operations, and Finance to regarding requirements, defects and optimization of billing transactions. Manage daily billing operations, and related billing tasks, ensuring efficient and accurate operation of the billing functions. This will include process for failed payments. Identify defects and submit JIRA tickets so that the matter can be corrected in OneShield. Determine how to remediate the reason of the defect .Analyze recurring issues and assist in developing process and system improvements. Maintain current and complete procedures/guidelines for billing processes. Escalation of Payment Disputes from Direct Policyholders. Timely reconciliation of Sales & Collections posted to Magic and payment systems. Daily reporting and review of third-party payment processing activity. Participate in initiatives that will automate some of the above-named procedures, either as part of independent projects or as part of our transition to OneShield. Develop appropriate levels of knowledge of the existing policy administrative systems (MAGIC/ezCLM) and supporting systems, as well as act as an SME for key processes leveraging those systems. Use data from multiple sources to create accurate and complete analyses to support performance.
Requirements:2+ years of operational analysis and process improvement experience. Must have demonstrated skills in mastering operational process knowledge/systems and formulating strategies to drive improvements. Bachelor’s degree, with experience and knowledge of insurance products/processes preferred, and basic accounting knowledge. Experience in FinTech/Insurance billing operations a plus. Critical thinker with data-analysis skills. Proficient in Microsoft Products (Outlook, Excel, PowerPoint, Teams) and experience using data-query skills (Nexus, other)Exceptional oral and written communication skills..Experience working as part of a team delivering complex multi-faceted projects.
Local candidates only. Must be in a commutable range to Dunwoody / Sandy Springs area. Hybrid schedule. No sponsorship. 70K – 80K Base + Bonus + Benefits Package
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This position is located in Atlanta, GA with potential relocation and sponsorship assistance depending on candidate qualifications.
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