Collaboration Analyst/Telephony Analyst
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Role & Company Overview
📋 Role Overview & Responsibilities
Collaboration Analyst/Telephony AnalystTampa/Ybor, FL Onsite 4-5 Days 12-18 Contract
Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member of the team, you will be responsible for driving innovation, optimizing communication solutions, and ensuring the seamless operation of our collaboration tools and telephony systems. Responsibilities:
Defining Configuration Specifications and Business Analysis Requirements:· Collaborate with stakeholders to understand collaboration technology needs.· Define configuration specifications collaboration systems.· Gather business analysis requirements to align solutions with organizational goals. System Management and Optimization:· Configuration, maintenance, and optimization of collaboration systems.· Plan and execute MAC requests related to collaboration systems.
Quality Assurance:· Perform quality assurance checks on collaboration systems and processes.· Ensure collaboration systems meet performance standards and user expectations. Technical Troubleshooting:· Investigate, troubleshoot, and remediate collaboration systems issues.· Provide recommendations to the team for improvements. Contractor Management:· Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.· Ensure timely project execution and adherence to quality standards.
System Experience:· Cisco CUCM VoIP System· Cisco PCCE (Contact Center System)· Cisco Cube· Cisco Video Conference systems Managed via Control Hub· Microsoft Teams meetings
Requirements and Skills:· Proven experience in managing Cisco Collaboration and Contact Center technologies.· Strong troubleshooting skills and ability to handle complex issues.· Dial plan and call flow/routing management· Project management experience for successful system implementations.· Vendor management experience.· Excellent communication and collaboration skills.
Core Competencies:· Takes ownership and acts with integrity.· Drives operational excellence for customers.· Build strong, collaborative relationships.· Cultivates innovation and embraces change.· Thinks strategically and exercises sound judgment.
Preferred Certifications:Associate/Intermediate level:· Microsoft 365 Certified: Teams Administrator Associate· Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn· SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com)· Certification | BICSI - Installer & Technician, DCDC
Professional/Expert/Advanced level:· Microsoft 365 Certified: Teams Voice Engineer Expert· SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)· Certification | BICSI – RTPM, RCDD· CCNP Collaboration - Training & Certifications - Cisco· CCIE Collaboration Certification and Training - Training & Certifications - Cisco
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This position is located in Tampa, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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