Fleet Solutions General Manager

Service Center

Fleet - Atlanta

Responsible for the overall operation of their center, including Risk Management, Teammate development, Client Metrics, production and administration. Maintaining company goals and standards for performance, growth and world class customer service.

Responsibilities

• Forecast goals and objectives for the Center and strive to meet them.
• Recruit, recognize and retain talented teammates.
• Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position.
• Demonstrate a great ability to lead, develop, and inspire others to achieve success.
• Supervise the sales, overall production, and administration of the center.
• Ensure that every associate follows all Caliber standards, policies, and procedures.
• Responsible for overall team engagement, including effectively leading team engagement meetings and communicating center scoreboard.
• Periodically, review estimates to ensure accuracy and compliance with Company and Client guidelines.
• Monitor current financial performance metrics and review previous month’s financial metrics to identify opportunities and trends.
• Ensure DRP accounts are managed properly and update any changes or reviews are communicated to Regional staffMonitor the performance of each teammate and provide coaching through timely and specific feedbackEnsure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partnersBe responsible for the center’s regulatory compliance, including hazmat regulations and documentationDemonstrate behaviors consistent with the Company’s Vision, Mission and Values in all interactions with associates, customers, clients and vendorsEstablish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral businessComply with all Caliber safety rules, guidelines, standards.
• Create a culture of safety through good housekeeping and PPE usage.
• Other duties as assigned.

Experience

HS or GED; Post-secondary education in collision repair preferred. Experience in auto repair industry or managing a team. At least 18 years of age. Valid Driver’s License and are eligible for coverage under Caliber’s insurance policy (Not an excluded driver)Advanced understanding and knowledge of the repair process/procedures. Strong analytical and coordination capabilities, capable of effectively prioritizing and multi-tasking. Highly effective leadership skills including excellent communication skills and the ability to delegate and empower employees. Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers. Maintains a well-groomed, professional appearance.