Implementation Lead I

The Opportunity

We are seeking a talented Implementation Lead I whose role is to initiate, plan, organize, lead, deliver and control technology-based implementations that are routine in scope, budget and/or revenue.

Day in the Life

• Manage lower complexity implementations end to end.
• Manage project scope ensuring prerequisites are met and that solution sold aligns to client needs.
• Meet with clients and vendors to review specifications to determine options and facilitate meetings with key personnel.
• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
• Determine the scope and develop implementation plans for assigned deliverables and initiatives.
• Complete all requirements gathering necessary to build.
• Own and complete implementation planning including scope, schedule, tasks, deliverables, and budget.
• Facilitate all communication with the client.
• Analyze and report implementation risks to mitigate impact.
• Provide subject matter expertise on solution being implemented.
• Facilitate forms submissions to 3rd party entities to complete build work.
• Execute/build solutions that do not require coding.
• Lead and manage the implementation lifecycle to efficiently deliver multiple products, services, and initiatives.
• Provide post-implementation support and transition to client care.
• Effectively manage the delivery of internal initiatives, minor system or product enhancements, existing client implementations, and decommissions.
• Delivers effective, accurate, and consistent communication to delivery teams, management, external clients, and vendors.
• Understand interdependencies and lead times to develop a comprehensive schedule or priority task plan.
• Partner with technology leaders to confirm resources and availability, as applicable.
• Identify changes that impact scope, cost or schedule and initiates the appropriate change control and/or change management process.
• Establish process and documentation to optimize delivery of products and services.
• Provide timely reporting of implementation hours, status, performance, risks, and escalations.

Experience

Bachelor’s degree in business administration or related field plus one to two years project delivery management experience, product/ service/ solution delivery or equivalent training and/or experience required. Experience in the financial services industry, with card processing and payments solutions preferred. Experience with an ALM tool, such as Microsoft Azure, JIRA or VersionOne preferred. Experience with an Enterprise Project Management tool, such as Planview PPM Pro, Clarity, etc. preferred.

For California, Colorado and New York Applicants: In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:

$60,400.00 - $75,500.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.