Representative, Operations

Job Title

Representative, Operations

Job Description

The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, docume

Job Title

Sr. SFMC Developer (Marketing Cloud)

Job Description

Locations are

Tier 2– Texas, Pennsylvania, Georgia, Florida, Maryland, Michigan, Colorado, Minnesota, Wisconsin, Nevada, North Carolina, Maine, Rhode Island, Connecticut, New Hampshire, Idaho, Wyoming, South Carolina, Virgina, Delaware

Tier 3 – Utah, Ohio, Arizona, Nebraska, Missouri, Louisiana, New Mexico, Tennessee, Alabama, North Dakota, South Dakota, Montana, Kansas, Oklahoma, Mississippi, Arkansas, Iowa, Indiana, Kentucky, Vermont, West Virginia

Marketing Cloud Developer-

Client is building a new SF Instance/CRM platform.

Marketing Cloud is a net new module and they are looking for a Sr Marketing Cloud Developer

to partner with the TPM to drive technical solution and identify impacted platforms and integrations. Will also support testing and production issues/tickets.

Need that deep knowledge and understanding of how Marketing Cloud works, but are not looking for a “talker” they need a doer. Someone who has excellent communication, can explain how things work, has a perspective on the direction the team is going, able to guide. Client wants someone he says he can “bank on, who he can trust as a SME”.

Need to be a hands-on Developer with SFMC

Heavy hands on developer role with SFMC

#ConcentrixCatalyst

Location

USA, TX, Work-at-Home

Language Requirements

Time Type

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

EnglishSpanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

R1480704