IT Support Specialist
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Role & Company Overview
📋 Role Overview & Responsibilities
Position: IT Support Specialist
Job Type: Fulltime, Permanent
Location: Grand Rapids, MI (Remote 2 days/week)
About The Company
A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Support Specialist to join their growing team of IT professionals! Here are a few reasons why you should apply:
Opportunity to work partially remote. Continuous investment in peer-to-peer mentoring, paid training, and certifications. Collaborative, team-oriented environment everyone works together to achieve the goals of the organization. Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software, and technology.
Job Description
In this role, you'll be providing technical end-user support to a variety of client environments assisting with user administration, Office 365 Application support, software & hardware support, remote connectivity, & network support. Great opportunity to work with a variety of tools, software & hardware.
Preferred Experience For The IT Support Specialist
Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools. Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar. Familiarity with Firewalls, VLANs and Multi-Factor Authentication (MFA). Comfortable providing end-user support via phone, RMM tools, etc. Strong communication and interpersonal skills.
Bonus Experience For The IT Support Specialist
Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc. Experience working for a Managed Services Provider (MSP)Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe. Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.
Benefits
Medical/Dental/Vision InsuranceRetirement Plan w/ 3% match2 weeks PTOPaid Training & Certifications
#INAPR2024
Frequently Asked Questions
How do I apply for the IT Support Specialist position at Creative Financial Staffing (CFS)? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Creative Financial Staffing (CFS) without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in East Lansing, MI with potential relocation and sponsorship assistance depending on candidate qualifications.
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