Service Desk Lead
🔒 Direct submission to hiring team • Zero candidate fees
Role & Company Overview
📋 Role Overview & Responsibilities
Summary
Under the supervision of the Information Technology Administrator, the Service Desk Lead will be responsible for leading the Help Desk team, creating support standards and metrics, and improving the overall quality of support.
About The Company
Our client is an established nonprofit company with over 40years in the businessAdvancement opportunities and they love to promote from withinEnergetic technology team that loves to support and grow togetherExcellent benefits package and yearly raisesFamily-oriented and casual working environment Company gatherings and events for employees
OVERVIEW OF SERVICE DESK LEAD
- Manage the help desk team and evaluate performance.
- Ensure high-quality customer service while promoting end-user satisfaction through managing the helpdesk and technology support process.
- Maintain IT asset inventory.
- Ensure customer service is timely and accurate daily.
- Recruit, train and support help desk representatives and techniciansSet specific customer service standards.
REQUIRMENTS OF SERVICE DESK LEAD
Worked in Help Desk and helped build a team Leadership Experience Certifications and/or degree is a plus
#INAPR2
Frequently Asked Questions
How do I apply for the Service Desk Lead position at Creative Financial Staffing (CFS)? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Creative Financial Staffing (CFS) without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Bakersfield, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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