Project Manager, Program Management

Position Title: Project Manager (P3)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

• Responsible for project leadership across designated projects with a focus on associated finances and project schedule which includes coordinating all deliverables and requirements across a broad cross-functional project team.
• Verify projects are completed according to the underlying customer contract and agreed-upon timelines while complying with Crown Castle’s code of conduct, policies, and procedures.
• Identify and lead mitigation of project risk while keeping key stakeholders informed.
• This role requires a clear and concise understanding of all project management principles: Initiating, Planning, Executing, Monitoring, Controlling, and Closing, as well as a clear and concise understanding of the Application to Air process and the ability to drive stakeholders to success.

Responsibilities

Site Acquisition SMEAccountable for Application to NTP ProcessTranslate customer orders into workable projects within CCI PM tools & applicationsUnderstand customer scope of work, goals, project timelines, and expected run ratesDrive resource and logistical needs to stay ahead of project requirementsAttend deployment customer meetings as a subject matter expert (SME) for CCIEnsure Crown Castle and customer systems are maintained with accurate and reportable dataReport project status against commitments and keep customers and stakeholders informedResolve conflicts and drive issue resolution with customers and all stakeholdersOwn financial accountability across all individuals and collection of assigned projectsManage scope creep and other work order changes according to contractual practicesEscalate issues through internal lines of business and with customer management hierarchy

Expectations

Customer Focused - Building strong customer relationships and delivering customer-centric solutions. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Ensures Accountability - Holding self and others accountable to meet commitments. Drives Results - Consistently achieving results, even under tough circumstances

Education/Certifications 

Bachelor’s Degree or equivalent work experienceProject Management Professional (PMP) Certification preferred

Experience/Minimum Requirements 

Minimum of five (5) + years of project management experienceExperience managing project budgets or related financial experienceCustomer-facing project management experience a plus

Organizational Relationship 

Reports to: Sr Manager, Program Management

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.