Operations Coordinator | Customer Service

Duration: Contract-to-HireLocation: Grand Rapids, MI-onsitePay: $19/hr

DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing Monitor task boards and assigned email accounts to respond to customer and carrier requests Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary Validate and ensure the accuracy of load data in systems according to CHR and customer standards Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required: High school diploma or GED Previous customer service experience Ability to work evenings and/or weekends (select roles only) Preferred: Bachelor’s degree from an accredited college or university Basic Proficiency in Microsoft Office Suite of programs Previous customer service experience in a call center or similar environment