Role & Company Overview
📋 Role Overview & Responsibilities
Dice is the leading career destination for tech experts at every stage of their careers. Our client, CGT Staffing, is seeking the following. Apply via Dice today!
Overview
We are seeking a Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and troubleshooting assistance to our internal users. This is a great opportunity for someone with strong technical skills and a passion for helping others.
Responsibilities
Provide technical support and troubleshooting assistance to end-users via phone, email, and in-person Resolve hardware and software issues related to desktops, laptops, printers, and other peripherals Install, configure, and maintain Windows operating systems and software applications Assist with network administration tasks such as user account management in Active Directory Collaborate with other IT teams to escalate and resolve complex technical issues Document support tickets and resolutions in the help desk ticketing system Provide excellent customer service by ensuring timely and effective communication with end-users
Skills
Strong knowledge of Windows Server operating systems Familiarity with LAN/WAN technologies and network administration concepts Experience with Active Directory user account management Proficiency in providing technical support and troubleshooting for hardware and software issues Knowledge of SCCM (System Center Configuration Manager) for software deployment and updates Understanding of TCP/IP networking protocols Proficient in Microsoft Office applications Excellent problem-solving skills with the ability to think analytically
Qualifications
Bachelor's degree in Computer Science or related field preferred (or equivalent experience) Previous experience in a help desk or technical support role is highly desirable Strong communication skills, both verbal and written Ability to work independently as well as collaboratively in a team environment
Help Desk Technician
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This position is located in Pittsburgh, PA with potential relocation and sponsorship assistance depending on candidate qualifications.
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