Claim Coordinator

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties And Responsibilities

DISH is seeking a Claim Coordinator to join our Corporate Claims Resolutions Team and become part of the Billing and Credit Department.

The Billing And Credit Department Supports The Needs Of DISH Subscribers, Agents, Installers, And External Departments By Providing Up Front Analysis For Enterprise Releases And Projects. The Department Also Provides Support For Back Office Operations And Processes. The Department Is Comprised Of Multiple Facets With Specific Focus On Targeted Operational Objectives That Include, But Are Not Limited To

Billing AccuracyCredit QualificationCustomer PaymentsCustomer Delinquency, Collections, and BankruptcyCustomer Installation Damage ClaimsInstaller Payments

The Corporate Claims Resolutions team is responsible for managing a damage claim made against DISH or one of its contractors from start to final resolution. They are responsible for maintaining regular contact with the claimant, working with local field offices and third party business partners to conduct investigations, determine liability, and ensure the claim is handled correctly and in a timely manner. A Claims Coordinator ensures all claims are valid according to company policy and is responsible for submitting payments when a claim is valid.

The Coordinator’s responsibilities will be to understand basic knowledge of tasks/damage claims and be able to manage their assigned caseload. A successful Claim Coordinator will focus on developing through on-the-job experience and should be able to use reference and resource materials in assigned areas.

Key Responsibilities

Claims handlingStrong customer serviceGeneral team tasksProcess ownershipReport possible issues to leadershipSystem testingBasic ad hoc projects w/ leadership direction

Skills, Experience And Requirements

Education and Experience

Bachelor's Degree or equivalent from a four-year college or technical school and 2+ years of customer service experience, or equivalent combination of education and experience

Skills And Qualifications

Intermediate skill level in Google Suite products: Gmail, Docs, Sheets, etc. Intermediate skill level in Microsoft ExcelBasic analytical ability, detail-oriented, and capable of managing multiple projects/assignmentsIntermediate interpersonal and communication skills, with the ability to understand and summarize complex material

Where You'll Be Working

You'll be working from home, but we do require some time in the office as well. At DISH, we understand that modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home. However, we are based in Englewood, CO, and will need to live in or move to the Denver area to ensure that you can come into the office when necessary.

Work-at-Home Technical Requirements

DISH will provide all equipment required to perform the role aside from home internet.

Home Internet

Dedicated home office workspace with:Stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps.

All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.