Data Analyst

JOB SUMMARY FOR PRODUCT ANALYST

NO C2CThe GTIO Tech Product Analyst reports to the Director of Service Management and is responsible for identifying insights and opportunities that lead to the overall reduction of support requests. This role is also responsible for maintaining/enhancing the data warehouse and supporting workflows that enable these capabilities.

RESPONSIBILITIES FOR PRODUCT ANALYST

Contributes to features from ideation through implementation and through maintenance and support. Has input into the functional design of the business requirements in a manner well understood by the developers and provide acceptance criteria. Writes epics, user stories, acceptance criteria in automation scripts and participate in all agile events of the product group as a team member. Collaborates with other product teams, technical architects, developers, and tech leads to understand the technology roadmap for modernization. Verifies the results of testing and raise defects/issues against the features owned. Supports the end-to-end testing of the feature and provides sign-off for the code release into production. Validates the production release by working with business users utilizing test accounts in production environment. Builds and maintains strong working relationships with multiple diverse stakeholders across the company. Understands customer issues, converting them into problem statements and provides out of box solutions thru design thinking

REQUIRED EXPERIENCE FOR PRODUCT ANALYST

Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and manner to senior stakeholders. Knowledgeable about software development / programming due to the technical nature of the role. Skills with Office, Microsoft Excel, stored procedures or other data toolingDemonstrated capabilities working in Jira and Confluence. Capability working with customers, presentations, and participating in requirements sessions. Understanding of the complete software implementation lifecycle - including data requirements gathering, dataset migration, data reconciliation, and move to production. Ability to collaborate with cross-organizational partners, both corporate and in the market, to define requirements and resolve data issues. Capable of experience mapping, transforming, and loading data from source to target software systems.

SKILLS AND QUALIFICATIONS FOR PRODUCT ANALYST

3+ years professional experience with SQL or similar RDBMS architecture. Has some experience in change and design initiatives, covering areas such as operations, IT, and product development. Experience designing (Power Bi/Tableau) reports with either relational data or big data. Experience with GitHub, PythonExperience in user centric designs to drive the right customer journey outcomes.5+ years of product execution / technical business analyst experience with a Bachelor’s degree or 3+ years relevant experience and a Master’s degree.•Experience with data migration, integration development, report building, or software development. Experience defining user experience needs, writing epics, stories, and acceptance criteria in any automation scripting language such as Gherkin etc. Direct experience working in an Agile team.

Why should you choose Epitec?We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.