Support Services Coordinator

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Explain, complete, and update ITA agreements with training providers Review invoices from providers for accuracy before processing for payments Upload documentation such as licenses etc. into the State’s system Provide quality analysis to ensure participants' cases meet criteria for reimbursement Host quarterly meetings with providers to ensure an understanding of local policies as it relates to the reimbursement process Assist with processing supportive services including reviewing supportive services forms, contacting client to verify addresses (if needed), creating vouchers, ordering items and verifying receipt Explain the assessment and other service processes to customers; provide written materials about the program and its services, answer questions and explain program benefits Assist with generation of reports, including data gathering via the computer system, printed reports, or other available information Conduct additional customer outreach (training providers) to ensure engagement throughout the service participation processes Maintain records related to the assessment and service processes in support of assessment and service delivery staff (scan documents, record activities in the management information systems of record) Ensure customer files are complete and that all documents are appropriately signed off Maintain shared drive for the project Duties may vary depending on programmatic areas of assignment Other duties as assigned

Qualifications

Bachelor’s degree preferred or equivalent combination of education and experience Four years direct customer service experience preferred Experience in a fast-paced, team environment that is performance driven Excellent organizational skills and strong attention to detail Ability to use various electronic systems to carry out duties and responsibilities

Additional Information

A valid driver’s license in good standing and proof of liability insurance are also required.

This position pays $21.00 per hour.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.