Account Manager

Account Manager Requirements/Qualifications:High school diploma/GED required. Bachelor's degree is preferred. Prior sales and/or customer service experience is preferred. Excellent verbal and written communications skillsStrong listening and observational skillsAbility to multitask, prioritize, and manage time effectivelySpreadsheet management skillsAbility to pay attention to detail and to keep records organizedFinishing experience is a plusERP, HubSpot, and QuickBooks experience preferredProficient computer skills, specifically Microsoft Office and Google Sheets

Account Manager Core Competencies:Proficient verbal and written communication skills. Excellent organizational skills and attention to detail. Must be able to initiate corrective action/rework whenever necessary in order to meet timelines. Must be able to effectively perform duties under pressure of tight timelines and short turn-around times. Must be able to work independently with minimal supervision at times.

• Account Manager Responsibilities:Handle Customer phone calls and emailsManage Customer relationships while tracking job progressGenerate quotes for new and existing CustomersUnderstand customer needs and requirementsProcess sales orders via phone and emailBuild and release job specific packets to productionWork with Production on job progress and scheduleInvoice Customers upon job completionRegular & proactive communication with existing customers to ensure customer success, account maintenance, retention and potential growth.
• Work with Finishing Solutions management to develop territory to increase existing sales.
• Assist with on-boarding of new clients.
• Assist the sales team with business strategyDocument activities, quotes and other pertinent information in the ERP/CRM in a timely and comprehensive manner.
• Actively maintain industry knowledge.
• Meet required reporting due dates, timelines and operate in an organized manner.
• Support Quality Initiatives and Continuous Improvement Processes.
• Conduct Business in accordance with Core Values

Occupational Health & Safety Responsibilities:Follow all company operating procedures, standards, policies, and training to ensure the safe and efficient operation of the site.

Other Account Manager Requirements:Must be able to stand, bend, push, pull, stoop and crouch on occasion to help the production Team organize and stage projects.