Information Technology Technical Services Manager

The Job: As the IT Technical Services Manager, you'll lead a dynamic team in planning and supporting our organization's technical operations. With your strong communication skills, you'll collaborate with stakeholders and supervise the implementation of security solutions and infrastructure projects. Your expertise in networking, security, and project management will be pivotal as you ensure the reliability and security of our network and data center systems. From troubleshooting complex issues to staying updated on the latest technology trends, you'll play a vital role in maintaining our systems' integrity and performance.

MINIMUM QUALIFICATIONS:Bachelor’s degree (Master’s preferred), in the field of computer science, information sciences or a related field;-AND-Ten (10) or more years of experience as an IT professional -AND- five (5) or more years of experience with network or server administration for a large organization -AND- five (5) or more years of experience in an IT technical role.

PREFERRED QUALIFICATIONS:One or more of the following certifications preferred: CISCO CCNP Certification, Palo Alto Networks Firewall Certification, Comptia Security+, Comptia Server+, Comptia Network+ or Certified Information Systems Security Professional (CISSP).

STATEMENT OF TASKS:Supervise the implementation and maintenance of security solutions;Ensure that proper security practices are followed including patching of software, updates to firmware and review of system status on a daily basis;Coordinate and manage the design, deployment and maintenance of network and data center related hardware/software/appliances;Create and maintain documentation as it relates to configuration, processes, service records and security configuration;Perform on-site analysis, diagnosis and resolution of complex system problems for system issue and recommend and implement corrective solutions;Development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables;Respond to emergency outages in accordance with business continuity and disaster recovery plans;Manage equipment including but not limited to: software switches, routers, wireless, servers, Voip/software phones and firewalls;Monitor the performance of network systems and troubleshoot and resolve problem areas as needed including but not limited to just upgrades and patches;Interact and negotiate with vendors and contractors to secure products and services;Manage and support of systems hardware to ensure proper performance and reliability;Provide training and written documentation for support personnel (which include Help Desk, computer technicians and trainers, internal/external customers and management);Manage Infrastructure projects such as structured cabling, network design and virtualized environments;Manage and/or provide guidance and/or direction of subordinates.

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