Desktop Services Manager
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Role & Company Overview
📋 Role Overview & Responsibilities
Title: Desktop Services Manager Responsibilities:- Manage a team of desktop support engineers, technicians, and analysts. - Develop and implement desktop support policies, procedures, and best practices to ensure efficient and effective service delivery.- Oversee the installation, configuration, and maintenance of end user compute, including hardware, software, and maintenance.- Coordinate with other IT teams to resolve complex technical issues and escalate tickets as needed.- Monitor and analyze desktop performance metrics, identifying areas for improvement and implementing solutions to enhance productivity and user satisfaction.- Develop and maintain documentation for desktop systems, including standard operating procedures and troubleshooting guides.- Manage desktop security measures, including antivirus software, encryption protocols, and access controls.- Stay informed about emerging technologies and industry trends to recommend enhancements and upgrades to desktop systems.- Collaborate with stakeholders to understand their desktop computing needs and provide solutions that align with organizational goals.- Develop and manage the desktop support budget, including forecasting expenses and optimizing resource allocation. Qualifications:- Proven experience in desktop support or a similar technical role, with at least 5 years of experience in a leadership or managerial position.- Strong technical knowledge of desktop operating systems (e.g., Windows, macOS, Linux), hardware components, and software applications.- Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organization.- Demonstrated problem-solving abilities and a customer-focused mindset.- Experience with IT service management tools (e.g., ServiceNow, Remedy) and remote desktop support technologies.- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
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This position is located in Southington, CT with potential relocation and sponsorship assistance depending on candidate qualifications.
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