Customer Service Representative

An employer in the Tempe, AZ area is looking for a large group of Dispatchers to work hybrid as they are staffing up for one of this company’s busiest time of the year. These individuals will be responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy number of inbound calls and helping resolve issues.

We are looking for individuals who are driven, have excellent communication skills and are quick learners. In addition, we are looking for individuals who have flexibility with schedules, are willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year, and must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4th of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve and New Years Eve.

Desired Skills and Experience:1+ years of recent relevant experience in a heavy phone support roleStrong communication and customer service skills and patience, must be comfortable in a heavy phone support role. Experience using Excel and overall tech savvyAbility to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environmentMust have a flexible schedule and be ok with overtimeMust be ok working through holidays such as Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, New Years EveAble to start on Monday 4/1Able to consistently work weekendsAble to work either of the following shifts: 9:30am - 6pm and 1:30pm to 10pmAble to work a HYBRID schedule in Tempe, AZ

Pay = $20.82/hrBenefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.