Senior Technical Program Manager (Mailchimp)

Overview

Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses, self-employed entrepreneurs, consumers, and accounting professionals. You probably know us by our flagship products, QuickBooks, Credit Karma, TurboTax, and Mailchimp, but that's just the start. We're taking on exciting challenges, and our strategy is to be an AI-driven expert platform to deliver personalized experiences to our customers to improve their entrepreneurial and financial lives.

Come join Mailchimp in the Product Development Operations team as a Senior Technical Program Manager. This role is responsible for accelerating delivery of complex capabilities and programs across the platform.

We are looking for a strategic, creative problem solver who can influence stakeholders across the organization and lead high-visibility, high-impact programs end-to-end to deliver business results.

Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Atlanta, New York, or Mountain View office two or more days per week.

What you'll bring

5+ years of Program Management experience leading multiple well-defined small to medium complexity technology-focused programs. Self-starter able to track complex and/or large volume of details (technical and program related) and manage and coordinate with 10 scrum teams across multiple sites. Excellent leadership and interpersonal skills. Demonstrated ability to work in a matrix environment and ability to influence across levels. Outstanding communication skills appropriate for engineers and executive-level audiences. Ability to communicate goals of programs, relationship to business goals, provide summarized exec views, while also being able to get into the details. Self-awareness of what to share with each audience. Exceptional ability to build strong relationships and leverage those relationships to influence across organizational boundaries for delivery of best outcomes. Degree in engineering, computer science, information systems or equivalent experience. Good understanding of SaaS technologies or demonstrated ability to collaborate with engineering teams on complex technology programs.

How you will lead

• Partner with Business and Technology leaders to execute the strategy for one or more key programs across the Mailchimp platform.
• Drive multi-phase program roadmaps across multiple contributing teams.
• Develop program charters ensuring the scope aligns with business priorities.
• Develop & deliver program plans that encompass all phases of planning, implementation, production readiness and support defining a cross-functional program structure.
• Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.
• Establish program operating rhythms leading cross-functional meetings and fostering teamwork.
• Quickly and effectively identify and clarify the critical few issues and drive appropriate decisions and actions.
• Communicate results clearly and in actionable form.
• Communicate progress and report status, providing relevant insights across organizational boundaries and levels from individual contributor to senior executive.