Global Operations Manager

The Global Operations Manager performs service delivery for an outsourced vendor corporate real estate (CRE) technology Program, ensuring we are satisfying the customer, meeting our contractual obligations and delivering with excellence. They are also responsible for business operations of the account which includes talent management and Program performance.

Primary Responsibilities

• Contribute to establishing cross-functional team key performance indicators and actively measure team progress and success criteriaDefine measurable goals, objectives, and metrics that show measured impact and progress over time and implement a governance frameworkIdentify areas for process improvement and recommend operational changes to improve resultsCollect and validate data for Business Reviews (MBRs & QBRs).
• Prepare and issue monthly and quarterly reporting to key stakeholders.
• Implement benchmarking support utilizing data from multiple sources to tell a story or educate the team, with direction and guidance from Center for Excellence (C4E) LeadLeverage established TA teams on Program to support execution of below items:Partner with teams globally to understand talent acquisition, utilization and HR processes to ensure the Program and our team members are appropriately supported on the Program and at JLLTEngage Practice Leadership for strategic staffing reviews and decisionsAct as a liaison between Account Leadership and talent acquisition to incorporate demand needs into the resourcing processManage and coordinate resourcing activities across a team of Resourcing Managers and broker resolution of resource conflictsParticipate in the development and distribution of best practices, process documentation, and user support materials for applicable toolsAssist with management of scope and tracking of initiativesProvide support on Change Management strategy through communications and trainings

Role Requirements

This role must be able to effectively communicate and collaborate with global partners and stakeholders.

Excellent communication skills, both written and verbalStrong critical thinking and problem-solving skillsStrong influential skills with ability to work across diverse stakeholders to drive common solutionsStrong presentation skills including presenting to executive levels both internally within JLLT and externally at the customer. 3-5 years of relevant work experience, preferably in a Professional Services businessHighly organized and able to handle multiple complex workstreams simultaneously