MAC Program Delivery Manager

Reporting daily to the Regional Facilities Manager overseeing Integrated Facility Management for their assigned area, the Program Delivery Manager for MAC provides service line oversight, supplier management, and financial reporting for all MAC activities. In addition to team and individual moves, the program supports daily ticket services and data management related to seat assignments for the client organization. This candidate should possess strong project management skills, ability to manage vendors and vendor performance, and a drive to solve problems and seek continuous improvement. The candidate will work to understand the customer experience and lead vendors and IFM teams in reducing defects, streamlining service, and adding value for customers.

Essential Duties & Responsibilities

Assumes a lead role representing the service line within the IFM team. Demonstrates high energy for the business and the ability to energize others to improve performance and customer impact. Leads medium to large, complex cross-functional projects and programs end-to-end using a formal PMO process. Facilitates the development of a charter and integrated timeline. Ensures all functions remain on schedule and issues are escalated and resolved for successful delivery of projects and program objectives. Maintain client relationships and manage conflict resolution. Maintain on-site presence and ensure vendor team’s project performance criteria are being met. Identify and address areas of concern regarding potential liabilities and risk to Manager. Facilitates key communication meetings for the program and assigned projects. Responsible for program-related MBR reporting and financial tracking/reporting. Manages internal and external relationships in support of program. Provide consultation on complex medium to large scale projects that integrate into an organized program. Other duties may be assigned.

Supervisory Responsibilities

Responsible for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and demonstrates behaviors consistent with the company's values.

Qualifications

Bachelor's degree (BA/BS). Experience in relocation project management. Minimum three years of related experience. Prior supervisory experience. PMP (Project Management Professional) certification preferred. Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, SOP’s, in client’s distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Requires in-depth knowledge of financial terms and principles. Ability to forecast and prepare budgets. Conduct financial/business analysis including the preparation of reports. Strong process skills, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques. Ability to build and maintain effective professional/client relationships. Intermediate skills with Microsoft Office Suite including MS Project. Travel as needed, sometimes with short notice, and may range from 0-4 nights per week depending on project needs and location