Front Desk Agent

Company Description

The Laguna Cliffs Marriott Resort & Spa is a luxurious oceanfront retreat located in Dana Point, California. Situated on the cliffs overlooking the beautiful Southern California coast, our resort offers a wide range of amenities and services to cater to both leisure and business travelers. With 378 luxurious accommodations, exquisite dining options, a premier spa, and access to various ocean activities, guests can enjoy a truly unparalleled experience. Whether it's a romantic getaway or a successful business conference, our resort provides a deep sense of tranquility and relaxation in a spectacular setting.

Virtual Tour: https://map.threshold360.com/2022039

Role Description

This is a full-time on-site role as a Front Desk Agent at the Laguna Cliffs Marriott Resort & Spa, located in Dana Point, CA. As a Front Desk Agent, you will play a vital role in creating a welcoming and positive experience for our guests. Your responsibilities will include greeting and checking in guests, providing information about the resort and local attractions, handling guest requests and inquiries, managing reservations, and ensuring a smooth and efficient check-out process. You will also be responsible for maintaining the cleanliness and organization of the front desk area.

Qualifications

Prior experience as a Front Desk Agent or in a similar customer service roleExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesAbility to multitask and prioritize tasks effectivelyAttention to detail and accuracyProficiency in using computer systems and softwareAvailability to work flexible hours, including weekends and holidaysHigh school diploma or equivalentHospitality industry experience is a plusFluency in multiple languages is a plus