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Service Support Manager
🔒 Direct submission to hiring team • Zero candidate fees
Role & Company Overview
Employer
Lippert Mechanical Service
Location / Model
Kansas City, MO
Employment
Full-Time
Recruitment Type
Direct to HR Pipeline
Industry
General
Company Size
Headquarters
United States
Visa & Sponsorship
Global Talent Consideration
📋 Role Overview & Responsibilities
- Lead and manage the team of dispatchers.
- Ensure customers and technicians are being serviced appropriately.
- Day to day service operations.
- Working with dispatch, sales, customers to assure we send the appropriate technicians to the appropriate calls/work.
- Assist Prioritizing customer/calls for technicians/dispatch.
- Day to day phone callsUnbilled Call Report – Responsible for managing and executing goals.
- Support service department on small quotes and special customer requirementOnboard all technicians.
- Assist to ensure the tech onboarding experience is smooth. (i.e.
- Make sure phone is present and setup with Astea, laptop is setup, vehicle is clean and ready, safety expectations are set, Company expectations are set).
- Assist sales team with new account onboarding.
- Assign service techs to new accounts and account hand off meetings.
- Design and create estimating templates, proposal templates, PM templates, scopes of work.
- XOi – create/develop/rollout XOi workflows.
- Warehouse operations.
- Oversee warehouse and operations of warehouse/driver.
- Technician Training – identify training opportunities, assign accordingly, schedule all accommodations.
- Training and managing Apprentices.
- Assure apprentices get an opportunity for the appropriate exposure in the trade, shuffling them around for good all-around exposure.
- Manage large volume service accountsAssist facilitating and training operations of the business. (billing issues, sales team concerns on POs, customer rates, roles/responsibilities of the team)Assist in Safety and Fleet responsibilities.
Frequently Asked Questions
How do I apply for the Service Support Manager position at Lippert Mechanical Service? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Lippert Mechanical Service without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Kansas City, MO with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
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