MDC Information Center Advisors

Miami Dade College is now accepting applications for MDC Information Center Advisors. The MDC Information Center Advisor responds to telephone calls, e-mail inquiries, and live chats from current and prospective students and ensures follow-up communication. This position supports college campaigns and provides students with recommendations regarding academic advisement, career related topics, financial aid, registration, and resources.

Duties and Responsibilities:Provides academic advisement to new, current, transfer, transient, undecided, and reverse transfer studentsAssists students with the selection of programs of studyResolves student advisement and enrollment issuesAssists students with course scheduling and academic planningProvides information regarding eligibility requirementsParticipates in scheduled training activities and workshopsProvides information about graduation and verifies graduation eligibilityProvides admission assessment, registration, and financial aid informationParticipates in recruiting activities

Minimum Requirements:Bachelor’s degree from a regionally accredited institution in a related field and three (3) years of related experienceAll degrees must be from a regionally accredited institutionKnowledge and understanding of College organization, goals and objectives, and policies and proceduresKnowledge of academic advising principles and practicesAbility to work collaboratively in a team environmentAbility to interpret and apply college policies and procedures using professional judgment and common senseKnowledge of Microsoft office software and student information systemsAbility to maintain a high level of poise and professionalism at all timesStrong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse communityOutstanding customer service skills and ability to resolve problems in a calm, understanding and helpful mannerAbility to logically analyze problems and determine the appropriate action to be taken for resolutionAbility to read and comprehend simple instructions, correspondence, and memos Ability to work a flexible schedule to include evening and weekend assignmentsAbility to work effectively in a multi-ethnic and multi-cultural environment with students, faculty, and staff

To learn more about this and other employment opportunities with Miami Dade College, please visit us at www.mdc.edu/jobs.