Technical Support Specialist
🔒 Direct submission to hiring team • Zero candidate fees
Role & Company Overview
📋 Role Overview & Responsibilities
Tier 2/3 Support Technician who will provide on-site technical hardware/software support for client computers and other technologies for the company.
ESSENTIAL FUNCTIONS:· Identify and resolve various computer hardware/software problems through discussions with users.- Enter tickets into ServiceNow- Occasional travel to another site for deskside assistance· Install and support Windows desktop and notebook systems.· Provide first and some second level phone support for identifying and troubleshooting technology-related problems.· Assist IT operations team to resolve hardware/software problems.· Utilize the help desk system and adheres to IT Support guidelines.· Ensure computer standards and policies are followed.· Other duties as assigned.
JOB SPECIFICATIONS:· Demonstrates working knowledge of standard Windows operating system as related to PC system devices configurations and network configurations.· Ability to diagnose and repair desktop and laptop systems.· Ability to resolve multiple client hardware/software technical problems.· Ability to handle a fast paced, dynamic, volatile environment.· Ability to get along well and deal with people in all levels of responsibility.· High School Diploma required.· Ability to communicate well at all levels of the organization.
PHYSICAL DEMANDS:· Regularly required to sit, stand, stoop, bend, crawl and walk. Ability to lift computers, weight up to 25 pounds.· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
This six month contract is on site with free parking and business casual dress code with jeans allowed.
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Houston, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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