Role & Company Overview
📋 Role Overview & Responsibilities
MTX Group Inc. (MTX) is seeking a motivated Customer Support Agent to join our team. MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health, and economics. MTX improves decision-making with speed and quality. We are committed to advancing society and creating a better quality of life for our MTX team, our customers, and society.
Responsibilities
Provide assistance and support related to computer systems, hardware, and softwareSupport PC and browser configurations Remote customer and external customer support and external customers Overall customer support Working within a Salesforce environmentAdditional responsibilities as required to support the overall success of the team and organization.
What you will bring
Exceptional verbal communication skillsAbility to take feedback and execute accordinglyPositive AttitudeDiligent Multi-taskerAbility to work well independentlySalesforce Administrator Certification or training highly preferredBilingual is a plus1 to 2 years of call center / help desk experienceAbility to work flexible hours and days as projects requireAbility to stand and sit for sustained periods of time, at least 50%Close visual acuity to perform an activity such as: preparing and analyzing data; transcribing/typing; viewing a computer; extensive reading
What we offer:Health (medical, dental, vision) benefits401kAccess to the leadership teamThe chance to work in a fast-paced environment with experienced industry leadersA learning environment where you can dive deep into the latest technologies and make an impactMonthly All Hands company meetingMTX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Frequently Asked Questions
How do I apply for the Customer Support Agent position at MTX Group? ▼
Click the “Apply for this Position” button on this page to submit your application directly to MTX Group without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Frisco, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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