Event Coordinator

Quest Conference Center9200 Worthington Rd., Suite 400Westerville, OH 43082(614) 540-5540www.quest-centers.comkflynn@quest-centers.com

EVENT COORDINATOR JOB DESCRIPTIONSummary of Position: This position is accountable for working directly with clients and Quest staff to ensure the logistical details of the meetings are set. Involves both telephone and face-to-face service to clients, as well as strong communication skills with both clients and all our staff)(via email, entering information in the system, etc.. Ideal candidate will have strong organizational and customer service skills, will be able to multi-task, and will have a passion for customer service.

Responsibilities:• Primarily responsible for overall customer communication and customer service. Position acts as the primary contact with the client’s planner to ensure the customer’s needs are met when on-site at Quest. Position is responsible for communicating the information to all departments at Quest (entering the customer’s specific needs into the appropriate communication notes within the event system).

• Gathers customer requirements (number of guests, room set up, food, beverage and audio visual needs, agendas, etc.); educates them on how Quest can best meet their needs.
• Planning food and beverage menus considering clients’ preferences and special requests. Works closely with our catering partners.
• Come up with suggestions to enhance the event’s success
• Responsible for examining meeting rooms each day to be sure client’s specifications are met, greeting clients and guests as they arrive, and reviewing meeting room with client.
• Works with Sales and Operations departments to coordinate the details of the event and ensure repeat customers.
• Performs sales related activities, including booking short term events, maintaining accounts, sales solicitations and other duties assigned.
• Helps with some labor (set-ups, changes in configurations, decorations, etc.)

Skills Required:• Bachelor’s Degree or equivalent job related experience with at least one year of event management or hotel catering sales experience.

• Strong focus on customer service. Must be willing to find a way to do what it takes (solutions) to make sure the customer is satisfied.
• Strong communication skills (verbal and written).
• Strong organizational skills. Must be able to cover detailed information with clients and document the details in the system.
• Ability to work independently, as well as part of a team.
• Proficient in Microsoft Word, Excel and Office.
• Strong administrative and multi-tasking experiences
• Excellent verbal and written communication skills