General Manager

SUMMARY: The General Manager manages all aspects of the hotel including but not limited to: guest relations, reservation management, staffing, training, record keeping, and payroll in accordance with hotel policies and procedures keeping with the expectation and policies of the company.

ESSENTIAL FUNCTIONS

Manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where neededMaintains a professional and high-quality service oriented environment. Uses problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may ariseAssures all social media and brand-based reviews are responded to promptly. Informs all staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriateResponsible for scheduling within labor standard guidelinesResponsible for managing operating expenses and purchasing for all operations departmentsResponsible for monthly and weekly revenue/expense forecastingParticipates in preparing annual revenue and expense budgetsHire, train, and develop team members; use progressive discipline as neededProfit & Loss analysis, reconciliation, and reportingResponsible for Sales and Revenue strategies; working closely with sales teamsWeekly/Monthly communication processes to corporate staff and ownersSupervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotelWorks closely with the all departments to improve guest services and foster cross departmental communicationMonitor performance of departments by consistently completing room and public area inspectionsCoordinates daily activities with hotel management teamHolds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and cultureWorks closely with all departments to ensure proper key controls and safety measures are maintained at all timesAdheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collectionsFollows company policies and procedures at all timesOther duties as assigned by supervisor or management.