Information Technology Manager

Join an amazing team and be part of a transformative journey! Founded in 2015 and located in Orlando, FL, our company has rapidly evolved under dynamic leadership, expanding nationwide with over 150 employees and still growing. We are dedicated to providing accurate and prompt services, ensuring optimal patient care and outcomes. About the Role: As the Information Technology Manager, you will play a pivotal role in supporting and executing various technology-related activities to drive our company's mission and growth objectives. Embracing a cloud-first strategy, you will oversee a spectrum of third-party solutions and services, ensuring their secure, compliant, optimized, and cost-effective utilization. Collaborating closely with cross-functional teams including Sales, Clinical Services, Research and Development, and Billing Services, you will monitor IT operations, manage projects, and provide strategic guidance on technology-related matters. Responsibilities:Collaborate with team members to streamline and optimize processes across departmentsEnhance and expand our cyber security program in collaboration with external IT providersEnsure networks, processes, and solutions comply with industry, state, and local regulations, including conducting annual HIPAA Security AssessmentsDevelop and maintain IT policies, procedures, and standards in partnership with external consultants and company managementProvide ongoing support for day-to-day utilization of solutions and processes, recommending improvements as neededManage the overall portfolio of technology hardware, software, and solutionsAttend and contribute to departmental meetings as required, and provide regular IT status reportsFoster healthy relationships with departmental directors, supervisors, and external partnersMonitor the performance of third-party partners, vendors, and suppliersResearch and recommend solutions and services as necessaryPlan, track, and oversee IT-related activities and projectsCollaborate with external IT partners, suppliers, and agencies on projects and process enhancementsKeep company leadership informed on program execution and performanceGenerate IT help desk and quality assurance metrics, including incident analysis and resolution statementsPerform other duties as assignedPreferred Qualifications:3-5 years of experience managing or leading an IT department for a small companyProficiency with Microsoft 365 suite and related toolsExperience in managing IT contracts and clinical laboratory workflowsFamiliarity with customer portal development and managementAbility to discover, plan, and implement optimized business processesStrong understanding of networking concepts and diagnostics industryKnowledge of healthcare markets and customer dynamicsComfortable working in a startup environment and managing multiple tasks simultaneouslyExcellent collaboration, communication, and presentation skillsFamiliarity with ITIL terminology and concepts preferredDetail-oriented with a commitment to quality work and timely deliverablesProactive work style with a willingness to take initiativeProfessionalism and dedication to respecting colleagues, customers, and stakeholdersPassion for continuous learningComfortable working in a laboratory environmentEducation, Certifications, and Other Requirements:Bachelor’s degree in computer science, information management, or related fieldOn-site work at office requiredPhysical installation of equipment and occasional travel may be necessaryJoin us in our mission to combine accuracy with integrity and improve patient outcomes through clinically actionable data. Apply now and be part of our innovative team!Top of Form