Program Manager

Program Manager DescriptionCalling all extroverts! United EVENTures, a premier corporate entertainment and team building company, is searching for a new rockstar team member. This Program Manager will plan, prepare, manage and execute programs for our clients according to their needs and desired outcomes. Most importantly, a high-quality guest experience by facilitating a memorable event that leaves guests talking about how much fun they had and wanting more is a must.

Primary responsibilities include designing & delivering memorable events that meet quality expectations, maintaining records of event activities, providing outstanding customer service and gathering feedback on the quality of events to further enhance program designs.

The Program Manager must have a strong understanding of all UE programs and services and be able to articulate and deliver any event. The Program Manger will coordinate with the Director of Sales to review initial event requirements. They will then work directly with the client to finalize event design and ensure a smooth delivery of a successful event. The Program Manager will be responsible for all preparation and onsite coordination with the venue, staff and client.

The Program Manager will also manage our social media presence to ensure high levels of web traffic and customer engagement to attract more customers and promote our brand. They will be responsible for creating engaging text, image and video content, managing posts and responding to followers. The role will require a high degree of flexibility in day-to-day operations, the ability to plan while also the capability to adjust & adapt in a constantly changing environment. They must be ambitious, energetic and outgoing with excellent communication skills as you will represent the company.

Responsibilities· Understand, articulate and deliver United EVENTures’ products & services · Partner with internal staff to plan events· Create TEO for client and venue· Schedule weekly conference calls with staff for following week event logistics, or as needed· Develop PowerPoint for staff & client outlining event details and key responsibilities· Coordinate with venue & vendors to confirm event logistics and requirements· Provide logistics management such as event timeline and schedule, transportation, etc.· Maintain/update our database of preferred vendors, venues & resorts and specific event details· Upload and maintain photos after the event to share with client· Organize and maintain equipment for events and overall inventory· Provide trustworthy feedback and after-sales support · Design and implement social media strategy to align with business goals · Coordinate supplier management such as vendor selection and supplier price negotiation· Ability to speak in a friendly and knowledgeable way to customers and potential customers, listening to their needs and helping communicate options for them· Attend conferences, meetings and industry events to further educate facilitator capabilities

Requirements· Public Speaking to small and large groups · Experience in customer support· Proficiency in MS Office and CRM software · Ability to physically move event gear up to 50 pounds· Communication and negotiation skills· Sales skills and ability to build productive business relationships with vendors and clients· Excellent time management and planning skills· In-depth knowledge of the industry and its current events· Ability to manage multiple projects simultaneously, set priorities, identify and address problems, meet deadlines, and stay within budget· Attention to detail· Reliable transportation· Up-to-date with the latest digital technologies and social media trends

Benefits· 401k plan with matching up to 4%· Unlimited vacation · Health Insurance· Flexible work hours· Work from home unless onsite for an event· Travel reimbursement· Office expenses reimbursement · Continued education and personal development