Clinical Assistant

Qualifications:· All applicants will be advised that, as a federal contractor, may be required to implement a COVID-19 vaccine mandate. Job Qualifications:Education· High School Diploma or equivalentExperience· 1 year - Customer service experience is required. Skills\Certifications:· Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)· Proficient oral and written communication skills· Proficient interpersonal and organizational skills· Exceptional time management skills· Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment.· Independent, Sound decision-making and problem-solving skills· If a current employee is with the company, must meet minimum performance expectations.· Extensive knowledge of all aspects of Utilization Management, Care Management, and Behavioral Health.· Knowledge and understanding of medical terminology.· Solid knowledge and understanding of provider reimbursement methodologies, ICD-9-CM, CPT, HCPCS and UB-92 coding, UHDDS coding guidelines, AHA Coding Clinic· Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.

Responsibilities:Job Profile Summary· Supports customer service activities and initiatives for a number of products or clients including but not limited to the Case Management and Utilization Management departments. Job Responsibilities:· Screen incoming calls and/or faxes or other digital format for UM and/or CM and direct calls/faxes/other digital requests to the appropriate area. Identify and refer cases appropriately to the Case Management and/or Transition of Care department.· Receiving, investigating, and resolving customer inquiries and claims. Maintain departmental goals. Perform projects, review and handle reports as assigned.· Load complete organization determination/notification for services designed by internal policy. Clearly document and key data into the appropriate system using departmental guidelines.· Interact with membership, hospital, and provider staff, advising of UM decision, status organization determinations, giving direction as necessary.· Search for and key appropriate diagnosis and /or procedure code as part of the notification /prior authorization process.· Must be able to pass required testing.· Participation and attendance are mandatory.· This position requires flexibility, due to rotations in schedules, and requires adherence to assigned schedules.· Work overtime as required. Must have: · Solid knowledge and understanding of provider reimbursement methodologies, ICD-9-CM, CPT, HCPCS and UB-92 coding, UHDDS coding guidelines, AHA Coding Clinic· Screen incoming calls and/or faxes or other digital format for UM and/or CM and direct calls/faxes/other digital requests to the appropriate area. Identify and refer cases appropriately to the Case Management and/or Transition of Care department.· Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)