System Support Analyst

Title: Production Support Specialist

Terms of EmploymentContract, 6 months (Potential Extension / Conversion) This position is primarily remote, however, the resource needs to be local to the DMV area to come into the office at least once a quarter for team meetings. Locations are Reston, VA (preferred location) and Washington D.C.

OverviewWe are seeking a motivated Production Support Specialist to join our client's team and collaborate closely with their Production Support Team. In this dynamic role, you will play a pivotal part in tracking and documenting operational issues encountered by the Production team, monitoring systems, and managing ticketing and reporting tasks within Jira. The ideal candidate will possess a background in computer science, exceptional communication skills, and the ability to thrive in a professional setting. Comprehensive SOPs and training will be provided to facilitate a seamless transition and ensure success within the team.

Required Skills & ExperienceBachelor's Degree in Information Technology or Computer Science. Proficient in Microsoft Office applications (Excel, Outlook, and Teams). IT knowledge and background. Strong analytical and problem-solving skills. Excellent communication skills, both verbal and written. Ability to communicate and collaborate with internal stakeholders. Leadership skills, great work ethic and attention to detail. Ability to work effectively in a professional team environment. Proactive attitude and willingness to learn new technologies and processes.

Preferred Skills & Experience

1-3 years of experience in computer science/IT. Basic knowledge of Jira (for ticketing and reporting). Experience working with Java stack. Knowledge of programming languages and web based technologies. Knowledge of system engineering tools.