Information Technology Associate

Peak Partners has an established consulting client who provides IT healthcare services, and they are looking for an IT Associate. The IT Associate will be responsible for all assigned assets and work tasks including management of the Company’s SharePoint and Help Desk support. Primarily remote position but candidates must be located within 30 miles of the Baltimore, MD area and able to travel for urgent IT issues as needed. This is a temp role with perm expected in 6 months after hire.

ResponsibilitiesProvides technology support remotely and in-person (when required). Manages helpdesk support. Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents. Resolves incidents associated with company-standard end user software and hardware, including mobile/hand-held technologies. Supports with Asset management including support, maintenance, tracking, security, and procurement. Develops processes to streamline helpdesk support and asset management. Supports HR department with employee onboarding and offboarding needs. Works with all operations departments and project teams to support their technology needs, SharePoint site management, and act as IT SME to develop solutions. Manages IT budget and projections and review with Supervisor monthly.

QualificationsBachelor’s Degree or commensurate professional experience 1-2 years’ work experience in technology services and/or consulting environmentHighly proficient with SharePoint tool and managementHighly proficient with Microsoft Office suiteStrong Networking capabilitiesExperience with Asset Management toolsAbility to set-up laptop using imagingStrength in working with vendors and contractsStrong knowledge with the following:Microsoft desktop operating systemGeneral computer troubleshooting skills Microsoft and Apple laptops Microsoft O365Security controls such as VPN Networks & AzureRemote laptop tools such as GoToAssistGoogle SuiteEgnyte, cloud storageHelp Desk ticketing systemsPatch Management

If you think you have the qualifications stated above and are interested in exploring a new opportunity, we will welcome the chance to review your resume and talk further.