Content Designer

Job Profile

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Content Desiger within PNC’s Digital organization, you may be based in a remote location. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

We’re looking for a Content Designer to join PNC Bank’s digital team. At PNC, you’ll build digital solutions that help people achieve their financial goals so they can focus on everything else life brings. You'll be a key player in shaping product design and strategy by collaborating with content designers, experience designers, agile development teams, and core product team members. You’ll use a strong, critical voice to deliver an engaging, consistent and accessible experience to our audiences.

We’re looking for someone who is passionate about shaping experiences that help people master their money through the use of tools such as Low Cash Mode, the Free Balance, Calendar, Money Bar, Savings Engine and Spending & Budgets.

In this role, you will

• Support content creation and be a subject matter expert, working closely with other content designers and experience designers to apply your writing skills to an established product
• Identify problems and craft creative content solutions that educate and empower users
• Collaborate with other content designers to maintain and deliver content guidelines that provide consistent language and labeling across a range of touchpoints
• Conduct user research; creating test plans, interview guides, test scripts and analysis documents
• Help shape the role of content in the design process, and partner with product managers for legal, risk and compliance reviews

We think you could be successful if you

• Are a natural collaborator and an excellent communicator
• Advocate for users and inspire a culture of design thinking
• Can handle multiple projects and deadlines
• Believe iteration is the best path to improvement and can adapt quickly to change
• Take initiative and act on opportunities for improvement
• Have working knowledge of design fundamentals in a digital space
• Love language and feel passionate about things like voice, style and grammar

Preferred qualifications

• 1-2 years working in UX with foundational understanding of best practices and principles
• Experience working on user journeys (happy paths, sad paths, error states, etc.)
• An online portfolio, writing samples or published work
• Experience in or an understanding of agile development processesJob DescriptionAs a part of the digital product development process, create content for digital experiences. Collaborate with experience designers, agile development teams, and core product team members. Deliver an engaging, consistent, and accessible experience to our audiences. Create content and consult on voice, style, and grammar. Collaborate with other Content Designers and Experience Designers to apply your writing skills to an established product. Identify problems and craft creative content solutions that educate and empower users. Socialize & suggest changes to content guidelines that provide consistent language and labeling across a range of touchpoints. Conduct user research; creating test plans, interview guides, test scripts, and analysis documents. Shape the role of content in the digital product development process and work alongside product managers for legal, risk, and compliance reviews. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. CompetenciesCopywriting and Editing – Knowledge of a variety of formats, styles, and techniques for publishing materials; ability to develop and review these materials to promote business related activities. Creativity – Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations. Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation. Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Group Facilitation – Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome. Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan. Product Development Life Cycle – Knowledge of and the ability to develop products and bring them into the marketplace. User Experience Design – Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients. Work ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors (Required)Additional Job DescriptionBase Salary: $45,000 - $119,600Salaries may vary within the range based on geographic location, market data and on individual skills, experience and education. Generally, this opening is expected to be posted for 48 business hours from 4.5.2024, although longer with business discretion. BenefitsPNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.Disability Accommodations Statement:If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.