Role & Company Overview
📋 Role Overview & Responsibilities
Summary:Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology. Desktop Support TechnicianThe Desktop Support Technician is responsible for the support of the user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC’s, Laptop’s and MAC’s using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required. Minimum Education:High school diplomaAssociates degree in a related field is preferred. Minimum Experience/Accountabilities:At least six month experience in IT up to two (2) years requiredDesktop Support experienceOperating systems: Windows 7, 10, OS XOffice Productivity Software: Office 2010 and 2016CernerServiceNow
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