Network and Systems Support Engineer

We are seeking a Network and Systems Support Engineer with at least two years of technical support experience to provide network and technical support services on a statewide basis to local schools and school districts. This is an in-person / on-site position based in Jackson, Mississippi that will require travel to school districts across the state from Biloxi to Olive Branch.

Travel requirements:There will be regular travel. Overnight stays and meals associated with overnight stays are reimbursed. No other reimbursements. Mileage is not reimbursed.

• The following is a range of anticipated tasks to be performed:Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs.
• Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network communication gateways to other computing environments.
• Make recommendations for modifications and enhancements to networks.
• Assist in developing criteria for utilization of network monitoring software.
• Assist in developing methods and criteria for network traffic data collection and analysis.
• Assist in network operations, and in identifying and resolving network (and component) operating problems with other Vendors and local school/school district staff.
• Provide supporting expertise to other technical staff members in installing and configuring network equipment and in resolving user and systems problems.
• Provide assistance in managing e-mail servers, including archival of e-mail and spam management.
• Provide assistance with the migration/conversion of e-mail services to new hardware and/or software.
• Provide assistance with server upgrades and consolidation.
• Provide a consistent resource to schools and school districts during periods of technology coordinator turnover/attrition.
• Support and troubleshoot video conferencing solutions.
• Assist school districts during their long-range technology planning efforts.
• Provide network security assessments.

Education requirements: Bachelor's degree required

Skills (not all requirements):Microsoft Active Directory 2012 R2 (or higher) experienceMicrosoft Exchange 2013 (or higher) experienceMicrosoft Server 2016 (or higher) experienceRouting and switching experienceGoogle G Suite and/or Microsoft Office 365Microsoft Azure Active Directory and IntuneExperience implementing audio-visual communications (video conferencing) using H.323 protocolExperience developing and delivering technical training in a classroom settingProject management experience for hardware and software implementation projectsWAN, LAN and network design experience, including development of layouts and specificationsMicrosoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configurationMicrosoft Windows 10 and 11 experienceMac OS 10.11 or higherMicrosoft SQL Server 2012 or higherServer and workstation virtualization experienceFirewall configuration experienceExperience in MDM technologies for setting up and managing devices on and off campus such as Google Admin Console, Intune for Education, JAMF, etc. Experience in setting up and managing a web filter for devices on and off campusExperience in implementing remote support solutions for devices on or off campusWireless/Wi-Fi Networking ExperienceAbility to interact with functional users and technical staff regarding business and information technology needsAbility to listen and solve problemsAbility to create and maintain documentationAbility to quickly and efficiently manage multiple tasks and projectsAbility to effectively work with team members in multiple geographic locations throughout Mississippi

Preferred certifications:Security Certifications, such as Certified Information Systems Security Professional (CISSP), and SysAdmin, Audit, Network, and Security (SANS), and COMPTIA Security PlusMicrosoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes; and basic IP configuration