Desktop Support Technician
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Role & Company Overview
📋 Role Overview & Responsibilities
Title: Desktop Support TechnicianLocation: 330 Madison Ave, NYC, NY 10017Duration: 6+ months (Contract to Hire based on performance)
Job Description:The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.
Roles & Responsibilities:Provide technical support for users of desktop hardware and software; users can be in remote locationsTroubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reportingTroubleshoot printers and copier interfacesTrack and resolve incidents and requests in an incident management systemPerform a variety of support activities including inventory and coordination with outside technology vendorsWork overtime hours, weekend hours and on-call hours as required
Skills & experience required:Bachelor’s degree preferred5 years of experience configuring, installing, troubleshooting and repairing printers, PC and laptopsStrong technical knowledge of Windows 7 & 10, MS Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systemsProficiency in troubleshooting desktop computer issues, both hardware and softwareExperience with supporting mobile devicesIn addition, the ideal candidate will be or haveExcellent customer services skillsExcellent communication skillsTeam player attitude
We are an equal-opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.
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This position is located in New York, NY with potential relocation and sponsorship assistance depending on candidate qualifications.
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