Role & Company Overview
📋 Role Overview & Responsibilities
Company DescriptionRitz Safety is the trusted source of personal protective equipment (PPE) & safety supplies in the United States. As a family-owned business since 1983, we have established a tradition of serving businesses with the highest quality safety equipment, expert training, and delivery. Our team proudly serves our customers across a variety of industries, with expert advice, customizable products, and training services.
Role DescriptionTier I Help Desk associate. Able to field requests from internal users via telephone, e-mail and Freshdesk in a courteous manner. Build rapport and elicit problem details from help desk customers. Assist in Windows based administration including AD, O365, Exchange. Managing user accounts, credentials, and permissions. Configure new-hire systems and processing offboard systems. Managing and maintaining IT inventory. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Intranet and Internet to provide problem resolution. On-the-job training provided. Bachelor's degree in Computer Science, Information Systems, or a related field.
Experience with P21 ERP is a plus.
Featured BenefitsMedical insuranceVision insuranceDental insurance401(k)Paid VacationPaid Holidays
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Dayton, OH with potential relocation and sponsorship assistance depending on candidate qualifications.
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