Role & Company Overview
📋 Role Overview & Responsibilities
Robert Half is searching for an Application Analyst that has in-depth Imanage application/configuration support. This Application Analyst will support a well-known law firm with the monitoring and maintenance of the associated Document Control System (Imanage).
Duration: Temporary contract through the end of September Schedule: Monday - Friday Core Hours - Local Time Rate: $72-78/hr - depending on experience and location
Job Responsibilities: Providing day-to-day support, managing end user and service desk issues related to imanage (Document Management System/DMS). Troubleshoot application issues for end users by providing Tier 2 support. Initiate timely corrective action where possible and escalate to Tier 3 support when necessary. Administer the environment through user account management, file/directory management, and scheduled job management. Use a central repository to manage information related to assigned application, ServiceNow. Build and maintain effective working relationships with users, vendors and peers and work effectively in a team environment.
Skills Required2+ years of experience in Application Support and monitoring Imanage (1+ YEARS) and/or similar DMS tools. Experience in providing Tier 2 escalated support and troubleshooting. Skilled in utilizing/monitoring Microsoft Office 365 and Knowledge Base Articles. Versed in monitoring tasks through an ITSM ticketing system.
Link to RH Benefits: https://roberthalf.gobenefits.net/
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