Role & Company Overview
📋 Role Overview & Responsibilities
Position – Call Centre RepresentativeLocation – East Syracuse, NYRate - $16 - $17/hour. Position Type – Contract to hire.
Responsibilities• Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer• Our number one goal is to get the homeowner connected with the dealer• Provide customers with warranty information• Product comparison• Dealer referrals to distributors• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives• Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify Requirements:• Microsoft Office proficient• Type 35-45 words per minute• Excellent verbal and written communication skills Shift Schedule is Monday to Friday, 8am - 5pm Education HS Diploma/GED
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This position is located in Syracuse, NY with potential relocation and sponsorship assistance depending on candidate qualifications.
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