Application Support Specialist

Job Description

KEY ACCOUNTABILITIES INCLUDE

Application and Process Standardization Program

Responsible for ensuring all standards are consistent globally, where necessary aligning with international colleagues to ensure no quality gaps in serviceDocument and advise on company standard procedures where relevant, including new client onboarding processesOwn the design and implementation of various company training programs, including documentation and guidanceNew Hire OnboardingMonthly Staff RefreshersBranch Super User CoachingAssist in the development and monitoring of audit systems required for ensuring minimum quality standards are met through the branches

Application and Process Change Management

As the primary liaison for the business on applications and processes, is expected to be comfortable with every new feature and application being implemented, and serve as the main point of contact for the sameWith support from the Technical Delivery team lead operational deployment efforts for new or updated features / applications / processesAssist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deploymentsSupport leadership in change management activitiesIdentify, manage, and mitigate risks for a given change or deploymentIdentify opportunities for continuous improvement and optimization, and where appropriate work with the Technical Delivery team to realize enhancements rapidly and effectivelyDocument changes to processes and procedures as they arise and ensure change logs are maintainedAssist in the development and monitoring of audit systems required for ensuring deployments are successful, or identifying problems before they become endemicComply with the Quality and Governance framework for project management, deployment and closureParticipate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations. Other duties as assigned by management.

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.