Sr Ops Implementation Program Manager

Department:Operations Strategy & Design

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:Job Summary

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Operations Implementation Program Manager delivers on our Purpose by overseeing all aspects of program and project Leadership for large, highly complex, highly visible programs over the entire life of operation-wide strategic initiatives. This role coordinates across multiple projects to ensure they are working in tandem and aligning with overall business goals. The Senior Operations Implementation Program Manager is an expert communicator who looks forward to building relationships with all departments across Southwest.

Additional details: The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

ResponsibilitiesMentors program and project teams to achieve superior resultsWorks closely with project sponsor, cross-functional teams, external vendors, and assigned project managers to plan and develop scope, deliverables, key requirements, required resources, work plan, budget, timing, and appropriate program and project governance structure and processes for new initiativesDrives business objectives and values, the scope/timeline/budget, and business and technical risks to make sound strategic recommendations to program LeadershipCoordinates across multiple projects and ensures plans, artifacts and corrective actions work in tandem across departments and projects within the programAnalyzes, evaluates, and overcomes program risksCommunicates updates related to assigned programs to all Levels within the organizationDrives conversations with senior Leadership and influences program Stakeholders at all levelsAccountable for day-to-day decisions as determined by program LeadershipProvides support and guidance for business, operational and technology initiated programs and provides thought Leadership to program StakeholdersBuilds and nurtures strategic relationships with Senior Leadership at all levelsMay perform other job duties as directed by Employee's Leaders

Knowledge, Skills and AbilitiesKnowledge of program and project processes, problem management tools and proceduresKnowledge of business and technology processes and implementation procedures including change Leadership disciplinesKnowledge of MS Project, Visio, MS Office Suite including SharePointAbility to provide direction in a Team oriented environment, directing tasks to finish by scheduled completion dateAbility to communicate effectively, both verbally and written, at all levelsAbility to contend with the range and complexity of large business problemsSkilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsAbility to listen to, understand, and communicate ideas presented in writing and/or in speaking with othersEducationRequired: High School Diploma or GED

ExperienceExpert level experience, expansive and far reaching knowledge in:Project managementIssue and risk managementChange management practicesBuilding trust and relationships with all levels of Employees and Leadership

Licensing/CertificationN/A

Physical AbilitiesAbility to perform work duties from limited space work station/desk/office area for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

Competitive market salary from $144,200 per year to $160,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

• Pay amount doesn’t guarantee employment for any particular period of time **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Job Posting End Date04/19/2024