Technical Support Engineer (DevOps)
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Role & Company Overview
📋 Role Overview & Responsibilities
My client, a Series B DevOps scale-up, specialising within the configuration of business applications and disrupting the technology world, is seeking a Technical Support Engineer to join their team.
In terms of salary, we are looking between $130,000-$140,000 (Negotiable). It is a fully remote position and you will be not be required to work on-call.
Providing both an Open Source and an Enterprise SaaS products, my client enables business systems and IT professionals to manage their Systems' configuration holistically and efficiently.
The RoleAs a Support engineer, you will take a central role in my client's customer experience and communication with customers.
You will assist customers with questions on the technical details in the execution of their use-case(s) with for my client and influence them to implement best practices.
Requirements:• Must have experience working on complicated technical products (Networking, DevOps, Cybersecurity, etc) and communicating with technical teams on the customer side(Developers, Technical IT teams, etc).• Must have experience supporting a B2B SaaS service.• Experience with any of the BizApps this client is currently supporting (Salesforce, NetSuite, Zendesk, Jira, Okta)
Frequently Asked Questions
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This position is located in United States with potential relocation and sponsorship assistance depending on candidate qualifications.
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